• Free Delivery on UK orders over £30
  • We ship worldwide
  • 100% Profits go to Social Causes
Postage, Delivery & Returns

Postage, Delivery & Returns

DELIVERY & RETURNS

We aim to pack and dispatch your order, by Standard Delivery, Royal Mail First Class, within 24 hours. Wherever possible, orders received before 14.00 UK time from Monday to Friday will be dispatched the same day.

Most of our deliveries arrive within the Royal Mail's expected delivery times but sometimes postal items get delayed and take longer than usual. If your order does not arrive within 10 working days after ordering it please contact us and we’ll do our best to get to the bottom of it. You can email us at hello@LibberTEA.co.uk

UK Customers

SERVICE ORDER VALUE PRICE ESTIMATED DELIVERY TIME
Royal Mail 1st Class £30 or less £3.95 Royal Mail aims to deliver in 1–3 days
Royal Mail 1st Class > £30 FREE Royal Mail aims to deliver in 1–3 days

Next Day Delivery Guaranteed by 1pm (if ordered before 11am)

ANY £8.95 Next working day if ordered before 11am Mon-Fri. Orders placed Sat or Sun will be dispatched on Monday for delivery Tuesday. Does not include bank holidays. Shipments to UK Highlands & Islands and Northern Ireland may take up to 3 working days.

International Customers

SERVICE ORDER VALUE PRICE ESTIMATED DELIVERY TIME

Europe Standard International

ANY £8.60 3 - 5 days

Europe International Tracked & Signed For

ANY £12.50 3 - 5 days

Rest of World Standard International

ANY £13.30 5 - 7 days

Rest of World International Tracked & Signed For

ANY £17.30 5 - 7 days

There is a maximum weight limit of 2kg, including packaging, per order for international deliveries.  If you would like to order more than this, please place more than one order. This is a non-tracked service. 

If you require an alternative postal delivery service, please do not hesitate to contact us for a quote.

We are sure you will love our fantastically fantastic loose leaf teas and teaware however if you wish to return a product to us you may do so within 30 days of the dispatch date.  However,  if for any reason, you intend to return something to us please contact us, initially, to discuss any issues with a purchase beforehand and we can advise on how to proceed.

You also have the right to cancel your order up to 7 working days following receipt of your goods (under the distance selling regulations). However, we regret that we cannot accept cancellations of orders for the purchase of items where foodstuff has been opened unless the items are of unsatisfactory quality or if LibberTEA has sent the wrong item.  Otherwise, you can return your purchase to us in its original condition within 30 days for a full replacement/refund.

Any items returned must be in a saleable condition and in its original undamaged packaging.  Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of LibberTEA.

Please inform us as soon as possible if you wish to cancel an order as it would be easier to do this if your order has not yet left our packing and dispatch room.

It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of LibberTea.

Contact us via email at hello@LibberTEA.co.uk or contact our LibberTEA HQ  on +44 7943 131 401  and we’ll do our best to sort it out.